Shipping
At In My Eyes, we prioritize offering the best shipping service to all our customers worldwide. All provided shipping times are only estimates. Uncontrollable factors like local customs clearance, adverse weather conditions, the pandemic, and holiday/peak seasons may cause shipping delays. We appreciate your patience and understanding as we deliver your order wherever you are!
Order Processing Time
Orders are typically processed and packed within 1–3 business days of placement, after which they’re shipped. Processing time may also be impacted by the stock status of individual items, the time of year, and national holidays. Please factor these into the overall shipping timeline.
Estimated Shipping Time*
*Shipping fees may vary by country or region, ranging from $5.99 to $29.99.
*Enjoy free international shipping on orders over $59.99 (New Zealand excluded) and free mainland US delivery on orders over $59.99 (Alaska, Hawaii, and Puerto Rico excluded).
Please note that orders shipped to New Zealand or Puerto Rico incur an additional $14.99 charge, while those to Alaska or Hawaii incur a $29.99 charge.
*If your country isn’t available for ordering, don’t hesitate to contact us at service@inmyeyes.com—we’ll keep sourcing suppliers to meet your needs.
*Shipping time is estimated and starts from the shipping date (not the order date). It may take longer than expected due to invalid addresses, customs clearance processes, or other reasons.
*Enjoy free international shipping on orders over $59.99 (New Zealand excluded) and free mainland US delivery on orders over $59.99 (Alaska, Hawaii, and Puerto Rico excluded).
Please note that orders shipped to New Zealand or Puerto Rico incur an additional $14.99 charge, while those to Alaska or Hawaii incur a $29.99 charge.
*If your country isn’t available for ordering, don’t hesitate to contact us at service@inmyeyes.com—we’ll keep sourcing suppliers to meet your needs.
*Shipping time is estimated and starts from the shipping date (not the order date). It may take longer than expected due to invalid addresses, customs clearance processes, or other reasons.
Promotions and Sales
All sales are final. Given that our promotions and deals are limited, we do not offer refunds, returns, or exchanges for orders placed during promotional periods. Our delivery guarantees and after - sales support will remain available to all customers. Please reach us at service@inmyeyes.com for any questions or inquiries.
60 Day Guarantee
In My Eyes guarantees delivery for all orders. If your order isn’t successfully delivered within 60 days, simply email us with your order number, and we’ll issue a full refund.
Customs Fee
In some countries, duties and taxes must be paid before goods are released from customs. Customs fees are the sole responsibility of the customer. In My Eyes does not offer refunds or returns under circumstances where customers fail to pay customs fees or have unclear situations. Please note that in rare instances, custom agents may delay order releases at their discretion.
Don't hesitate to contact your local customs office if you have additional questions.
Don't hesitate to contact your local customs office if you have additional questions.
Delivery Error
If delivery addresses are incorrect/incomplete or recipients aren’t available for pickup, recipients are responsible for providing the corrected, complete address and covering additional re-delivery charges. Once an order is shipped, we can no longer make changes to the address during transit.
For re-deliveries, a charge of $10 or 25% of the total order value (whichever is higher) will apply.
For re-deliveries, a charge of $10 or 25% of the total order value (whichever is higher) will apply.
Shipping Couriers
We ship our packages via 4PX / USPS / Royal Mail.
Once your order is shipped, you’ll receive a confirmation email containing a trackable tracking number.
Once your order is shipped, you’ll receive a confirmation email containing a trackable tracking number.
Order Cancellation and Adjustments
Out-of-Stock Items
If an item in your order is out of stock, our customer service team will contact you to discuss a solution. We don’t offer backorders for out-of-stock items.
Order Cancellation and Adjustments
We typically don’t accept order cancellations or changes once an order is processed. If you have a question about your order, please get in touch with service@inmyeyes.com.